Returns & Exchanges

At By Billie, we want you to love your purchase, which is why we offer a 14-day return window for all full-priced items in their original, unworn condition. Please note that all sale items are final sale and cannot be returned unless deemed faulty.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Ensure all garments are in their original packaging with tags attached, and include your printed return authorization form inside the parcel.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at your nearest authorized postal service location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing