Frequently Asked Questions

Everything you need to know about your By Billie order.

When will my order be shipped?

All orders are typically processed and dispatched within 1-2 business days. During peak sale periods, please allow up to 4 business days for your order to leave our warehouse.

What is your return policy?

We offer returns for store credit within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that sale items are final sale and cannot be returned.

How do I track my delivery?

Once your order has been shipped, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's journey.

Do you offer international shipping?

Yes, By Billie ships worldwide. Shipping rates and delivery timeframes vary by destination and will be calculated automatically at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna.

How do I find the right size?

Each product page includes a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit.